CONTACT US

WE'RE HERE TO HELP

Have a question about your order, shipping, returns, sizing, or a product?

Our Customer Service team is happy to help.

CUSTOMER SERVICE

Email: service@lulumollys.com

For order-related questions, please include your order number so that we can locate your purchase and assist you more efficiently.

ORDER QUESTIONS

Please contact us if you need help with:

  • Order status;

  • Shipping;

  • Tracking;

  • Address changes;

  • Returns;

  • Refunds;

  • Exchanges;

  • Product information;

  • Sizing;

  • Payment questions;

  • Promotions.

RESPONSE TIME

We aim to respond to customer inquiries within 24–48 business hours.

During holidays, weekends, product launches, and high-volume promotional periods, response times may be slightly longer.

BEFORE CONTACTING US

For the fastest answer, you may wish to review:

  • FAQ;

  • Shipping Policy;

  • Return & Refund Policy;

  • Size Guide;

  • Payment Policy.

We look forward to helping you.

Lulumollys Customer Service

service@lulumollys.com