ORDER TRACKING

Track Your Lulumollys Order

Once your order has been shipped, we will send a shipping confirmation email containing your tracking information.

Please allow approximately 24–72 hours for tracking information to become active after shipment.

Can't Find Your Tracking Email?

Please check your:

  • Inbox;

  • Spam folder;

  • Promotions folder;

  • Junk folder.

If you still cannot locate your tracking information, contact:

service@lulumollys.com

Please include your order number and the email address used when placing your order.

Tracking Has Not Updated

Tracking information may occasionally take time to update after a package leaves our fulfillment facility.

If there has been no tracking movement for an extended period, please contact us and we will help investigate the shipment.

Package Shows as Delivered

If tracking shows your package as delivered but you cannot locate it:

  1. Check your mailbox and delivery area;

  2. Check with household members;

  3. Check with neighbors;

  4. Contact your building mailroom if applicable;

  5. Contact the shipping carrier.

If the package remains missing, contact us at:

service@lulumollys.com