RETURN & REFUND POLICY

Last Updated: September 2026

At Lulumollys, we want you to feel confident when shopping with us. If your purchase does not work out, we offer eligible customers the opportunity to return qualifying merchandise in accordance with the policy below.

Please carefully review this policy before submitting a return request.

1. Return Period

Eligible items may generally be returned within 30 days from the date your order was delivered.

Return requests submitted after the applicable return period may not be accepted.

The return period begins on the delivery date shown by the shipping carrier.

2. Return Requirements

To be eligible for a return, an item must:

  • Be unworn;

  • Be unwashed;

  • Be unused;

  • Be unaltered;

  • Have all original tags attached;

  • Be free from makeup;

  • Be free from deodorant marks;

  • Be free from perfume or fragrance;

  • Be free from stains;

  • Be free from pet hair;

  • Be free from other odors;

  • Be in original resalable condition.

Items that do not meet these requirements may be rejected.

3. Original Packaging

Where applicable, returned merchandise should include its original packaging.

Shoes should be returned with the original shoe box.

Accessories should be returned with their original packaging where applicable.

Please do not place shipping labels directly on branded product packaging.

4. Final Sale Items

Products clearly marked FINAL SALE at the time of purchase are not eligible for return, refund, exchange, or store credit, except where otherwise required by applicable law.

A promotional discount does not automatically make an item Final Sale.

Only products specifically identified as Final Sale are subject to this restriction.

5. Swimwear

For hygiene reasons, swimwear must be returned:

  • Unworn;

  • Unwashed;

  • With all original tags attached;

  • With the original hygiene liner intact, where applicable;

  • Free from makeup, deodorant, perfume, stains, or odors.

Swimwear without the required hygiene protection may not be accepted.

6. Intimate and Hygiene-Sensitive Products

For health and hygiene reasons, certain products may not be eligible for return, including:

  • Underwear;

  • Intimate apparel;

  • Earrings;

  • Certain hair accessories;

  • Personal care products;

  • Beauty products;

  • Cosmetics;

  • Other hygiene-sensitive products.

Any product-specific return restriction will be stated on the relevant product page.

7. How to Request a Return

To request a return, please contact:

service@lulumollys.com

Please include:

  • Your order number;

  • Your full name;

  • The email address used for the order;

  • The product(s) you wish to return;

  • The reason for the return;

  • Photos if requested by our Customer Service team.

Please do not send merchandise back before receiving return instructions from Lulumollys.

8. Return Authorization

A return may need to be authorized before the package is shipped.

Unauthorized returns may experience processing delays and may not be accepted.

9. Return Shipping Costs

Unless the item is defective, damaged, or incorrectly shipped, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If Lulumollys provides a prepaid return label, the applicable return shipping cost may be deducted from the refund where permitted.

10. Defective Products

If you believe an item has a manufacturing defect, please contact us as soon as possible after receiving your order.

Please provide:

  • Order number;

  • Description of the problem;

  • Clear photographs of the item;

  • Photographs of the packaging if relevant.

We may offer an appropriate solution, which may include:

  • Replacement;

  • Refund;

  • Store credit;

  • Other reasonable resolution.

11. Incorrect Items

If you receive an item that is different from the product you ordered, please contact us before returning it.

We will review the issue and provide instructions for resolving the situation.

12. Damaged Items

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide photographs showing:

  • The damaged product;

  • The shipping package;

  • The shipping label;

  • Any visible damage to the packaging.

This information may be required to assist with a carrier claim or product investigation.

13. Return Inspection

All returned merchandise is subject to inspection.

We reserve the right to reject a return if the item:

  • Has been worn;

  • Has been washed;

  • Has been altered;

  • Has stains;

  • Has makeup residue;

  • Has deodorant marks;

  • Has perfume or other odors;

  • Has pet hair;

  • Is damaged;

  • Is missing tags;

  • Is missing required hygiene protection;

  • Is otherwise not in resalable condition.

If a return is rejected, the item may be returned to the customer at the customer's expense where permitted by law.

14. Refund Processing

Once your return arrives at our facility, it will be inspected.

If the return is approved, we will initiate the refund to the original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after we process it.

The exact timing depends on your bank, credit card issuer, or payment provider.

15. Original Shipping Charges

Original shipping charges are generally non-refundable.

If your order qualified for free shipping, the shipping charge will not be deducted from the refund unless otherwise specified.

16. Promotional Discounts

If a discount code was applied to an order, your refund will generally reflect the actual amount paid for the returned product.

Promotional discounts are not refundable as cash.

If returning merchandise causes an order to fall below a promotion's minimum purchase requirement, the applicable promotion may be recalculated where permitted.

17. Exchanges

We may offer exchanges depending on product availability.

Because inventory changes quickly, we cannot guarantee that the requested size, color, or style will remain available.

If an exchange is unavailable, we may recommend returning the original item and placing a new order.

18. Store Credit

Where store credit is offered, it may be used toward eligible future purchases on the Lulumollys website.

Store credit cannot generally be exchanged for cash unless required by applicable law.

Additional terms may apply to promotional or bonus store credit.

19. Return Processing Time

We aim to process eligible returns as quickly as possible.

During high-volume periods, holidays, or major promotional events, processing may take longer than usual.

20. Multiple Returns

If you have multiple orders to return, please contact Customer Service for instructions.

Returns from different orders may need to be processed separately.

21. Abuse of Return Policy

Lulumollys reserves the right to review unusual return activity.

Where permitted by applicable law, we may restrict or refuse future returns or orders in cases involving suspected fraud, repeated abuse, excessive returns, intentional damage, or other misuse of our policies.

22. Contact Us

For questions regarding returns or refunds:

Lulumollys Customer Service

Email: service@lulumollys.com

Please include your order number in all return-related communications.