PRIVACY POLICY

Last Updated: September 2026

At Lulumollys, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use our website, place an order, create an account, contact us, subscribe to our marketing communications, or otherwise interact with Lulumollys.

1. Information We Collect

We may collect different categories of information depending on how you interact with our website.

Information You Provide

This may include:

  • Full name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address;

  • Payment-related information;

  • Order information;

  • Account information;

  • Product preferences;

  • Customer service communications;

  • Reviews and feedback;

  • Information submitted through forms.

Device Information

When you visit our website, certain information may be automatically collected, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Language;

  • Time zone;

  • Referring website;

  • Pages viewed;

  • Products viewed;

  • Search activity;

  • Date and time of visits;

  • Website interactions.

Cookies and Similar Technologies

We may use cookies, pixels, tags, web beacons, and similar technologies to operate, analyze, personalize, and improve our website.

2. How We Use Personal Information

We may use personal information to:

  • Process orders;

  • Process payments;

  • Fulfill purchases;

  • Arrange shipping;

  • Send order confirmations;

  • Send shipping notifications;

  • Process returns and refunds;

  • Provide customer support;

  • Respond to inquiries;

  • Maintain customer accounts;

  • Prevent fraud;

  • Detect suspicious activity;

  • Improve products;

  • Improve website functionality;

  • Analyze customer behavior;

  • Measure marketing performance;

  • Personalize shopping experiences;

  • Send promotional communications where permitted;

  • Administer promotions;

  • Maintain website security;

  • Comply with applicable legal obligations.

3. Order Information

When you place an order, we may collect information necessary to process the transaction, including:

  • Name;

  • Email;

  • Billing address;

  • Shipping address;

  • Order details;

  • Payment-related information;

  • Telephone number.

Payment information may be processed by third-party payment providers.

4. Marketing Communications

If you subscribe to our marketing communications, we may send information about:

  • New arrivals;

  • Promotions;

  • Discounts;

  • Product launches;

  • Seasonal collections;

  • Special offers;

  • Other Lulumollys updates.

You may unsubscribe from promotional emails by clicking the unsubscribe link included in the message.

Transactional communications, such as order confirmations and shipping notifications, may still be sent when necessary to complete your order.

5. Cookies

Cookies may be used to:

  • Maintain shopping cart functionality;

  • Remember preferences;

  • Maintain sessions;

  • Analyze website traffic;

  • Improve website performance;

  • Measure advertisements;

  • Support remarketing;

  • Prevent fraud;

  • Improve security.

You may manage cookies through your browser settings and, where available, our cookie preference tool.

6. Analytics

We may use analytics providers to understand how visitors use our website.

Analytics technologies may collect information about:

  • Pages visited;

  • Products viewed;

  • Device type;

  • Traffic sources;

  • Website interactions;

  • General usage patterns.

7. Advertising

Lulumollys may use advertising and remarketing technologies provided by third parties, including platforms such as:

  • Google;

  • Meta;

  • Pinterest;

  • TikTok;

  • Other advertising providers.

These technologies may use cookies, pixels, or similar technologies to measure advertising performance and create or use advertising audiences.

8. Shopify

Our online store is operated using Shopify or Shopify-supported services.

Shopify and its service providers may process certain information necessary to operate the online store, process transactions, maintain security, and provide ecommerce functionality.

9. Service Providers

We may share personal information with service providers that help us operate our business.

These may include:

  • Ecommerce providers;

  • Payment processors;

  • Shipping carriers;

  • Fulfillment providers;

  • Email marketing platforms;

  • Customer service providers;

  • Analytics providers;

  • Advertising platforms;

  • Fraud prevention providers;

  • Technology providers.

We aim to provide service providers with only the information reasonably necessary for them to perform their services.

10. Legal Requirements

We may disclose personal information when reasonably necessary to:

  • Comply with applicable law;

  • Respond to legal processes;

  • Protect our legal rights;

  • Prevent fraud;

  • Investigate security incidents;

  • Protect customers;

  • Enforce our Terms and Conditions.

11. Business Transfers

If Lulumollys is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

13. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Complete transactions;

  • Provide customer service;

  • Maintain business records;

  • Prevent fraud;

  • Resolve disputes;

  • Comply with legal requirements;

  • Enforce agreements.

14. Your Privacy Choices

Depending on applicable law and your location, you may have rights regarding your personal information.

These may include:

  • Access;

  • Correction;

  • Deletion;

  • Data portability;

  • Opting out of certain marketing;

  • Opting out of certain targeted advertising;

  • Other rights provided under applicable privacy laws.

To submit a privacy request, contact:

service@lulumollys.com

We may need to verify your identity before processing certain requests.

15. California Privacy Rights

California residents may have additional rights under applicable California privacy laws.

Depending on the circumstances, these may include rights to request access, correction, deletion, or information regarding certain processing activities.

California residents may also have rights relating to certain targeted advertising or sharing activities.

Requests may be submitted by contacting:

service@lulumollys.com

16. Children's Privacy

Our website is not intended for children under 13.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us.

17. Third-Party Websites

Our website may contain links to third-party websites.

Lulumollys is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the "Last Updated" date will be revised.

19. Contact Us

For questions regarding privacy or personal information:

Lulumollys

Email: service@lulumollys.com