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📧Email: service@lulumollys.com
Last Updated: September 2026
At Lulumollys, we want every order to arrive safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
All orders are carefully reviewed and prepared before shipment.
Orders are generally processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding U.S. holidays.
Orders placed during weekends or holidays will begin processing on the next business day.
During periods of high order volume, major promotions, holidays, product launches, or other unusually busy periods, processing may take additional time.
Once your order has been shipped, you will receive a shipping confirmation email at the email address provided during checkout.
Estimated delivery: 7–15 business days
$10 shipping fee for orders under $60
FREE Standard Shipping on orders of $60 or more
Estimated delivery: 3–5 business days
$20 shipping fee for orders under $100
FREE Express Shipping on orders of $100 or more
Shipping estimates begin after your order has been processed and shipped.
The estimated delivery time does not include the 1–3 business day processing period.
Shipping times shown on our website are estimates rather than guaranteed delivery dates.
Actual delivery times may vary due to:
Carrier delays;
Weather conditions;
Holidays;
High-volume periods;
Transportation disruptions;
Incorrect or incomplete addresses;
Address verification;
Security inspections;
Unexpected logistical circumstances;
Other events outside our reasonable control.
We recommend allowing additional time during major holidays and promotional periods.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take approximately 24–72 hours to become active after the package is handed to the carrier.
If your tracking information does not immediately show movement, please allow some additional time for the carrier's system to update.
Lulumollys primarily serves customers in the United States.
Available shipping destinations and shipping methods may vary depending on the destination entered at checkout.
If a destination is unavailable during checkout, we may not currently be able to ship to that location.
Customers are responsible for providing accurate and complete shipping information.
Before completing your purchase, please carefully verify:
Full name;
Street address;
Apartment, suite, or unit number;
City;
State;
ZIP code;
Phone number;
Email address.
If you notice an error in your shipping address, please contact us immediately at:
We will make reasonable efforts to update the shipping information before your order is shipped.
However, we cannot guarantee that an address change will be possible after processing has begun.
If an order is returned because the shipping address provided at checkout was incorrect or incomplete, the customer may be responsible for additional shipping costs required to resend the package.
If the package cannot be recovered or is returned after an extended period, the order may be handled according to our Return & Refund Policy.
If the carrier's tracking system shows that your package has been delivered but you cannot locate it, please first:
Check your front door, mailbox, porch, garage, and other delivery areas;
Check with household members;
Ask your neighbors;
Check with your apartment building, concierge, or mailroom;
Contact the shipping carrier.
If the package still cannot be located, please contact us at service@lulumollys.com.
We will make reasonable efforts to assist with the investigation.
If your package appears to have been lost during transit, please contact us with your order number and tracking information.
We may work with the shipping carrier to investigate the shipment.
Resolution options may depend on the carrier's investigation and the circumstances of the shipment.
Lulumollys is not responsible for delivery delays caused by circumstances outside our reasonable control.
These may include:
Severe weather;
Natural disasters;
Carrier disruptions;
Transportation interruptions;
Government restrictions;
Holidays;
High-volume shipping periods;
Incorrect customer information.
A carrier delay does not automatically qualify an order for cancellation or refund.
Your order may occasionally be shipped in multiple packages.
If your order contains multiple products, you may receive separate tracking numbers.
Please review your shipping confirmation emails before contacting customer service about missing items.
Free shipping promotions are generally calculated based on the eligible merchandise subtotal after applicable discounts and before taxes, unless otherwise stated.
For example:
$60+ → Free Standard Shipping
$100+ → Free Express Shipping
Promotional shipping offers may be subject to additional terms.
Unless otherwise required by applicable law or specifically stated by Lulumollys, original shipping charges are generally non-refundable when an order is returned.
If you have any questions regarding shipping, tracking, or delivery, please contact:
Lulumollys Customer Service
Email: service@lulumollys.com
Please include your order number whenever possible so that we can assist you more efficiently.
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